Privacy Policy

Privacy Policy

Last updated: 24 November 2025

This Privacy Policy explains how The Cambridge Cheese Company Limited, an independent food retailer in the United Kingdom, collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 


1. Who We Are

The Cambridge Cheese Company Limited
Address 4 All Saints’ Passage Cambridge CB2 3LS
Email:  the appropriate email address

We act as the “data controller” for the personal data we collect from you.

2. What Personal Data We Collect

We may collect the following types of personal information:

Information You Provide

  • Name
  • Email address
  • Phone number
  • Postal address (e.g., for deliveries or loyalty card sign-ups)
  • Payment information (processed securely by our payment provider; we do not store full card details)
  • Feedback, enquiries, or complaints

Information Collected Automatically

  • IP address
  • Browser type
  • Cookies and similar tracking technologies 
  • Usage data such as pages visited, your  order history)

Information From Third Parties

  • Payment processors
  • Delivery partners
  • Marketing or loyalty programme platforms (if applicable)


3. How We Use Your Personal Data

We use your information to:

  • Process and fulfil orders
  • Provide customer service and respond to enquiries
  • Manage deliveries or collections
  • Operate loyalty or reward schemes
  • Send updates or promotional communications (only with your consent)
  • Improve our website, products, and services
  • Meet legal or regulatory obligations (e.g., food safety, accounting)

4. Legal Bases for Processing

We process your data using one or more of the following legal bases:

  • Performance of a contract (e.g., fulfilling an online order)
  • Consent (e.g., email marketing)
  • Legitimate interests (e.g., improving services, preventing fraud)
  • Legal obligation (e.g., maintaining financial records)

5. How We Share Your Information

We may share your data with:

  • Payment service providers
  • Delivery companies or couriers
  • IT and website hosting providers
  • Email marketing services (if you opt in)
  • Professional advisers (e.g., accountants)

We do not sell your personal data.

6. International Transfers

If any third-party providers store data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. How Long We Keep Your Data

We keep your personal information only for as long as necessary for the purposes described in this policy, or as required by law.
Typical retention periods include:

  • Order information: 6 years (accounting requirements)
  • Marketing data: until you withdraw consent
  • Website cookies: according to cookie expiry settings

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (in certain circumstances)
  • Restrict or object to processing
  • Withdraw consent
  • Data portability (receive a copy in a structured format)
  • Lodge a complaint with the Information Commissioner’s Office (ICO) here .

To exercise these rights, contact us at: shop@cambridgecheese.com