Terms and conditions FAQ’s
Effective 11 May 2020 until further notice
Please note we are open for phone sales, website, email and ClickItLocal purchases only. The shop premises are temporarily closed to drop-in customers until further notice.
Can I still visit the shop?
Sorry, no. We have taken the difficult decision to switch completely over to remote sales during this time, to further safeguard the health and wellbeing of our dedicated shop team. We are planning to open for a click and collect service in the next few weeks.
How can I order from you?
You can phone us Mondays to Fridays 10am – 3pm on 01223 328672, a member of our knowledgeable and dedicated shop team will guide you through what we offer and help you choose. You can email us a wish list anytime to firstname.lastname@example.org One of our team will respond during business hours. Please include a contact telephone number.
Can I order online?
Our hampers, cheese selections, wedding cakes and cookery book are available to order online, via this website. Please note the gift cards are designed for real life, in person sales- we regret that we cannot safely redeem them until we return to normal practice.
If you live locally, you can also visit our mini store at clickitlocal.co.uk, this is a multi-vendor virtual shop with great value local delivery options for your everyday cheese needs. At the time of writing, ClickItLocal offers local rate deliveries to the following Cambridge villages: Histon and Impington, Girton, Grantchester, Fen Ditton, Milton.
What are your delivery charges?
We offer free shipping on all website, phone and email orders over £55. Orders below £55 are charged at £8.25 for UK mainland destinations and £3.25 for addresses in the local delivery area. ClickItLocal orders are not eligible for free delivery.
What is the local delivery area?
The following postcodes are defined as local:
CB1 1, CB1 2, CB1 3, CB1 7
CB2 1, CB2 3, CB2 7, CB2 8
CB4 0, CB4 1, CB4 2, CB4 3
What about other CB postcodes not on that list, are they local too?
Unfortunately, not. It’s a question of logistics and feasibility and is the responsibility of our delivery partners, Zedify Cambridge.
When will I receive my delivery?
We aim to fulfil your order at the shop within 2 – 3 working days of receiving it, and our delivery partners aim to deliver to your door within a 48 hour window. Orders in the local delivery area are usually dispatched and arrive at their destination the same day, sometimes by early evening, Mondays to Fridays excluding bank holidays. Parcels for other UK mainland destinations are sent by APC overnight and arrive Tuesdays – Fridays. Our courier partners are extra-busy during the current situation and are subject to the same pressures as most other businesses, such as reduced capacity due to illness and staff who are self-isolating. Please be patient, the vast majority of parcels we send will arrive at their destination within 48 hours of dispatch; one or two may take a little longer.
What if I’m going to be out when my parcel arrives?
It’s not possible to offer timed delivery slots, so please include details of a safe place to leave your parcel, whether it’s for you or a gift for someone else. A contact number for the gift recipient is also helpful, and will be used if the courier has difficulty finding the address.
We are not liable for parcels damaged or stolen if no one is available to take delivery and safe place details or the recipient’s phone number were not supplied at the time of the order.
Can I have my parcel delivered on a Saturday?
A Saturday service is possible for an extra charge, please ask us for details when placing your order.
Is there anything else I should know?
We do not guarantee next day delivery on all consignments and cannot credit you for delayed ones, although we may, at our discretion, offer some form of compensation.
Whilst we take every care to pack your purchases securely to ensure they arrive safely, accidents do occasionally happen during transit. Broken or leaking items may cause your parcel to be delayed, and in the event of damage or delay caused by substantiated breakages, we will offer a full or partial refund as appropriate or a replacement delivery. Please contact us straightaway by phone or email if items arrive damaged during transit.